POLICIES

WASH-OUT POLICY FOR GROUP LESSONS:

The school terms are generally run over 10 weeks so there will be exactly eight on-court lessons for your group each term. This leaves two weeks for washouts or public holidays. Makeup lessons will not be held unless eight on-court lessons have not been completed due to bad weather or public holidays.

WASH-OUT POLICY FOR PRIVATE LESSONS:

If a private lesson is washed out, every effort will be made to organise a catch up lesson either during the term or school holidays. If this cannot be arranged for any reason, a credit for the following term will be organised. Clients do not pay for washed out private lessons.

WASH-OUT NOTIFICATION:

Wherever possible, an SMS to confirm a wash-out will be sent so please ensure we have your mobile number. If you do not receive SMS notification, this means there is a good chance the lesson will go ahead and you should therefore attend.

CANCELLATION POLICY:

Privates: 24 hours notice is required for cancellation of a private lesson otherwise you will be charged for the lesson. This is required so that we are able to reschedule other lessons for the afternoon. Catch-up lessons will be arranged wherever possible for cancelled private lessons. Groups: Catch-up lessons will only be arranged for school camps where notification is given prior to the camp and there is a vacancy of an appropriate standard. Squads: Unfortunately catch up lessons are not available for the training squads.